PLEASE READ THIS DOCUMENT CAREFULLY!

INFORMATION

You need to fill out all requested information online completely and correctly in order for us to process the orders in time.

ORDER

You are encouraged to read our Terms & Conditions before you place your orders. Once you have placed your orders, we assume that you have already read and thoroughly understand and accept the terms and condition stated herewith.

Please retain your confirmed order number or print the confirmation page for future reference. If changes, cancellations, checking shipping status, and / or technical supports are necessary, this number will make it easier to find your order and assist you.

You may request a cancellation of your order, provided that your order has not already been processed & shipped. To do so, you must send an email to sales@itwinkle.com or fax a written request to (909) 598-0130. Without written consent, your order will not be voided.

Unless stated otherwise on the invoice, stated prices do not include any customs, duties, sales, use, value added, excise, federal, state, local or other taxes. You shall pay for all such duties or taxes.

A few orders may take extra days to process and ship, due to the low stock quantity at the time of processing. You will be contacted if a delay occurs.

We DO NOT ship to APO, FPO, HOTELS, & P.O. BOXES.

We reserve the right to cancel any credit card approved and authorized orders due to the following reasons:

·    The orders paid by credit cards not issued by U.S. banks and Canadian banks or other domestic financial institutions.

·    Either the shipping or billing address of the orders is located out of the United States and Canada.

·    The message generated by the credit card processing company shows that the verification of the credit card is incomplete.

PAYMENT

We accept Visa and Master Card for all credit card orders at this time..

We do accept Cashier Checks, Money Orders, and Wire Transfers. However, we will only ship the products out after these payments have been cleared. You can call us at 909-598-7209 for further details.

A $20 minimum fee shall be charged on all returned checks.

We do not accept COD online.

We charge 8.25% on all purchases that are shipped to addresses located in California.

SHIPPING

All shipping dates are approximate and are based upon current availability of products and prompt receipt of all necessary information. All "Next Day Air" , "2nd Day Air" and "3 Day Select" orders received before 11:00 a.m. Pacific Standard Time (PST) will be shipped out on the same day depending on the availability of the products. For all "Ground" orders, it will take 1-2 business days to process. Pickup day does not count as a shipping day. For example, an order placed on Friday for 3 Day Select at 2:00 p.m. will be processed and shipped out on Monday. Monday does not count as a shipping (business) day. Therefore, the product will be delivered on Thursday. The customer will be contacted through email and/or telephone for backorder items. Backorder items will be shipped out as soon as the product is available.

If your shipping address is different than your billing address, please fax over clear : 1) a copy of the front and back of credit card, 2) copy of a picture ID, 3) a statement reading "I authorize ITWINKLE to ship my order to the following (shipping) address, followed by the billing address, 4) a handwritten signature and fax to 909-598-0130. Otherwise, we DO NOT ship to any address other than your billing address.

All deliveries are insured and guaranteed against loss, theft and damage. However, we will not be personally liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by:

·    Strikes, fires, disasters, riots, Acts of God;

·    Acts of customer;

·    Governmental action; or

·    Any other cause or condition beyond ITWINKLE’s reasonable control in the event of any such delay or non-performance

We will not be responsible for the delay in delivery by shipping services. In the event of a delay, the Customer Service Department will track the order with shipping companies. The accuracy of the address is the responsibility of the cardholder. We reserve the right to cancel any approved orders that have different billing information and shipping information. Please visit the Order Information section for further detail.

Address corrections that are made while in transit or after delivery to a wrong address are expense to the cardholder credit card as we incur charges from shipping companies for this service.

Refused or undeliverable shipments will be subject to a 20% or $25.00, whichever greater, restocking fee, in addition to applicable shipping fees, insurance fees, and any losses incurred by us.

All orders are Freight On Board (F.O.B.) origin unless otherwise agreed to in writing.

You are responsible for all other fees and / or charges inclusive but not limited to reroute fees, any customs, duties, sales, use, value added, excise, federal, state, local or other taxes, unless stated otherwise on the invoice.

Extra shipping charges may be applied to orders that include large size products such as monitors, cases, speakers, and printers. Our Sales Department will contact you for further details if this is applicable.

RETURN MERCHANDISE AUTHORIZATION (RMA)

ITWINKLE offers our customers a 30-day replacement and 15-day refund on all defective items, except:

·    For all other products, please contact manufacturer for return or exchange after 30 days.

·    Due to manufacturer's policies, ITWINKLE can not accept refunds or returns on All Retail Boxed Processors. Defective merchandise can be returned to the manufacturer directly.

·    All hard drive and CDRW products are OEM bare drive, unless stated as retail box.

·    No credit back for monitors; advance replacements only.

·    No refunds will be issued after 15-day from the delivery date.

·    All Dead On Arrival (DOA) products must be reported to ITWINKLE no later than 3 business days after you receive the product.

Return Merchandise Authorization (RMA)

·    All claims for shortage, manufacturers' defects, shipment error, incompatibility, or incorrectly ordered merchandise must be made within 3 business days from the delivery date.

·    To return a product based upon ITWINKLE’s replacement/return guarantee, please fill out the to request a RMA number. ITWINKLE’s will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days only. All return products must be received by ITWINKLE within the period stated. RMA numbers will not be extended or reissued. **PLEASE DISPLAY THE RMA NUMBER (S) OUTSIDE THE RETURNED PACKAGE.**

·    A copy of the invoice must be included in the package.

·    All other claims made after the 10th day but before the 30th day following the invoice date will be considered based upon the "time value" of the merchandise.

·    We reserve the option to accept or reject non-defective returns. Merchandise must be packed securely back and be returned to ITWINKLE undamaged, and must include original packaging, manuals, warranty cards, documentation, and all other accessories. You will be solely responsible for paying all return freight costs and insurance either defective or non-defective merchandise. It is recommended that all returns be made via a traceable carrier such as FedEx, UPS or Certified Mail as ITWINKLE is not responsible for items that are misdirected or lost in shipment. RMA numbers must be legibly listed on the outside of the carton. We do not accept any shipments without a valid RMA.

·    Merchandise is subject to testing before replacement will be issued. ITWINKLE sends defective merchandise to the manufacturer, which takes about 15 to 30 days in most cases to process. As soon as we receive the repaired product, we will ship it out. We reserve the right to return to you any non-defective merchandise or any merchandise that does not match the invoice. You will be responsible for all related charges such as shipping, insurance, testing, and handling fee on this matter.

·    We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.

·    We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with new or repaired, used, or reconditioned parts.

·    All credits will be issued within 15 business days once we confirm that this is the only solution to solve your return.

·    All non-defective merchandise returns are subject to twenty percent (20%) or $25, whichever greater, restocking fee or current market value at ITWINKLE‘s discretion. All non-product related fees such as shipping, transaction, payment processing, and insurance are not refundable. Our liability shall be limited to the invoiced value of the merchandise or its replacement.

WARRANTY

All memory modules have a lifetime warranty unless otherwise noted on the invoice or emails.

All CPUs and Memory Modules have a "replacement only" warranty and must be returned for exchange within the warranty period assigned to each brand and type of CPU. NOTE: WARRANTY WILL BE VOIDED FOR ALL PHYSICALLY DAMAGED CPU.

All motherboards, computer components, and peripherals have a 30 day warranty through ITWINKLE. Additional warranties, if any, will be through the manufacturer.

All software warranties regarding compatibility with other hardware or software products, merchantability and fitness for a particular purpose, or the ability of a product to meet the customers' needs, are granted solely by the publisher or manufacturer of the products.

Merchandise must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

No warranty by ITWINKLE shall apply to any merchandise, which have been modified or damaged by the customer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. We are not responsible for any damages incurred to customer's equipment or data resulting from an improper installation.

All warranties begin from the date of invoice.

No employee, agent, or dealer of ITWINKLE is authorized to make any modification, extension, or addition to this warranty.

TECHNICAL SUPPORT

Our Technical Support Department will do its best to answer all pre-sales and post-sales questions. Due to the variety of the product categories, brands and manufacturers, technical specifications and standards, we do not guarantee the support and advice provided by our department will work in each case. Your may be required to seek assistance from the manufacturers' technical support.

LIMITATION ON LIABILITIES

Product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.

In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with this agreement including, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.

In no event shall we be liable for any programs or data stored in or used in conjunction with any merchandise sold, the cost associated with recovering such programs or data, or any incompatibilities between the merchandise sold and any hardware or software used by the customer.

In no event shall we be liable for any expenses incurred by the customer for any installation done by someone other than us.

In no event shall ITWINKLE have liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the goods.

TRADEMARKS

ITWINKLE’s service names, slogans or logos referenced in this Web site are registered trademarks, service marks or trade names of ITWINKLE.

All other company, product or service names referenced in this Web site are used for identification purposes only and may be trademarks of their respective owners